Because of our main objective of supporting producers, whilst making the customer happy. We do this by partnering with independent producers around the world to create the best quality kits, at affordable pricing that isn’t greedy. We provide 24/7 support with dedicated staff, run our website on cutting edge servers that focus on speed and security & constantly strive to create great experiences for the customer.
We want every customer to be happy with their purchase, so we have made a fair and clear refund policy.
Our eCommerce system tells us when and how many times you’ve downloaded a kit. A download is classified as the moment you click the download button, which is where our system logs a download on your account.
We provide hassle free no questions asked refunds if you have not downloaded the kit, and the order was made under 48 hours ago. If the purchase was made 48 hours ago, or you have downloaded the kit no refunds will be given under any circumstances.
We can refund specific items in an order, or whole orders if you added something to the cart by mistake or for any reason. Just make sure you don’t download the kit you want refunds for, and contact us as soon as possible either via live chat or email.
Absolutely. We believe that if people can access some kits for free, they’ll understand the incredible quality we offer within our products and eventually shop with us. You can see any kits that have been released free, or made free here.
We’re always interested in new talent joining up, on the menu there is a drop-down called “Sell with us” there is information on how to sign up as a team member and where it can take you.